Privacy Policy

Information We Collect

When you open an account or use our services, we collect personal data that is necessary to provide you with a secure and personalised gaming environment. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details such as bank account or card information. As part of our legal obligations under gambling regulations, we also request identification documents to verify your identity and age.

In addition to information you provide directly, our systems automatically collect certain technical data. This includes your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. We may also receive information about you from trusted third parties, including payment processors and identity verification partners, where this is required to complete transactions or meet compliance standards.

How We Use Your Personal Data

We process your information primarily to create and manage your gaming account, process deposits and withdrawals, and deliver the services you request. This includes verifying your identity, preventing fraud, ensuring responsible gambling practices, and meeting our regulatory obligations to licensing authorities.

With your consent, we may also use your personal data to keep you informed about new games, promotions, and special offers that we believe may be of interest. You can adjust your marketing preferences at any time through your account settings or by contacting our support team. We do not send marketing communications to anyone who has opted out.

Sharing and Disclosure of Information

We do not sell your personal data to third parties. However, we may share it with carefully selected service providers who assist us in operating the platform. These include payment processors, identity verification agencies, customer support providers, and analytics partners. All such companies are contractually obliged to keep your information secure and to use it only for the purposes we specify.

We may also disclose your personal data where we are legally required to do so, for example to comply with requests from gaming regulators, law enforcement agencies, or court orders. This includes situations where we suspect fraudulent activity or money laundering.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, remember your preferences, analyse site traffic, and improve functionality. Some cookies are essential for the site to work properly, while others help us understand how visitors interact with our content.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the platform. We also use analytics tools to monitor performance and detect any technical issues.

Data Security

We take the protection of your personal data very seriously and implement appropriate technical and organisational measures to safeguard it against unauthorised access, accidental loss, or disclosure. These measures include encryption of sensitive information, secure servers, and regular security reviews.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage can be guaranteed as completely secure. We continuously review our procedures to maintain the highest practical level of protection.

Your Rights and Choices

You have the right to access the personal data we hold about you, to request corrections if any details are inaccurate, and in certain circumstances to ask for your information to be erased or for processing to be restricted. You may also object to processing based on legitimate interests or withdraw any consent previously given.

To exercise these rights, please contact our customer support team using the details available on the website. We will respond to your request within the timeframes required by law. Please note that we may need to retain certain information for legal or regulatory compliance even after a deletion request.

Data Retention

We keep your personal data only for as long as it is necessary to fulfil the purposes outlined in this policy or to satisfy legal, accounting, or regulatory requirements. Once it is no longer needed, we securely delete or anonymise the information.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable laws. The revised version will be posted on this page with an updated effective date. Where changes are material, we will make reasonable efforts to notify you directly.

Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal data, please contact our support team through the live chat facility or email address provided on the website. We aim to resolve any concerns promptly and transparently.